Nano Hearing Aids | Elite Protection Plan

The Elite Plan can only be purchased when Customers buy new hearing aids and at the moment they pay for the new product. The Elite Plan will not be available for used devices.

What's covered?

Includes one Yearly Tune-Up (Nano Hearing Aid Service Plan)
Yearly Upgrade buying a newer model with discount
Loss* (pay only a deductible and we will send you a replacement of the same model)
Accidental Damage ** (100% parts and labor for damaged parts and not for cleaning service)
Manufacturer defects (this is under 1% of claims)
Theft (this is under 1% of claims)
Free troubleshooting help over the phone as many times as you like during our business hours

Provides one (1) replacement per device from the purchase date of your hearing aid
This Protection Plan covers all manufacturer defects. This plan provides 100% protection from any and all types of accidental damage (except malfunction caused by earwax buildup)

How long does the coverage last?
This contract period lasts for 1 years from the date of purchase of the hearing aid.*** THIS PROTECTION PLAN IS NON-REFUNDABLE

What will Nano do?
Nano will repair or replace any defect or malfunctioning part or send you a replacement pair, same model (1 pair per contract purchased). If we can’t fix it, we will exchange your hearing aids for a similar priced pair (up to once a year)

What else is included?
Free troubleshooting help over the phone as many times as you like during our business hours.

How do you get service?
If your hearing aid stops working during the course of normal usage, contact Nano at (480) 336-9292 or hello@nanohearingaids.com for troubleshooting and specific return instructions. If it is necessary to send the unit to us, you will be required to pay postage. Nano will pay for the return postage to you.

***
I. If Customers choose to upgrade to a higher price model, this Elite Protection Plan will terminate and if customers still want to be protected with this plan it will be necessary to subscribe to a new service plan.
II. If Customers acquire a new product due to loss, this Elite Protection Plan will terminate and if customers still want to be protected with this plan it will be necessary to subscribe to a new service plan.
III. f the customer receives a replacement due to previous device couldn't be fixed, this Elite Protection Plan will terminate and if customers still want to be protected with this plan it will be necessary to subscribe to a new service plan.

*30% deductible if you lose it (30% of the total price of the replacement, same model)

**Earwax buildup is not covered here and will incur a $49/single or $79/pair fee if cleaning is needed

If your hearing aid needs a Tune-Up or stops working and you have the Elite Protection Plan, contact us for an Admittance Number (AN) and instructions. If it is necessary to send the hearing aid to us, you are required to pay for postage and processing to Nano Hearing Aid. For fastest service call: (480) 336-9292

2.- Nano Hearing Aid Elite Protection Plan, it will only include one (1) yearly tune-up (Nano Hearing Aid Service Plan), One (1) year (from the date of the original invoice for your hearing aid) coverage repair for all types of accidental damage including any defects or malfunctions and covering a 100% parts and Labor cost, accessories supplied with hearing aids are not included (e.g. Tubings, Domes, Wax guards, Tips, Batteries, etc), malfunctions due to wax or dirt buildup blockage are not included. If we cannot fix it, we will exchange your hearing aids for a similar priced pair up to once a year. If you lose your hearing aid, you will get a new pair paying 30% as deductible (30% of the total price of the replacement, same model). Free troubleshooting help over the phone as many times as you like during our business hours

By purchasing this Elite Protection Plan service, you will have the option to upgrade your Hearing Aid to a higher priced model with 20% OFF of the sales price; you will have to return your old hearing aid clean and in full working order. If Customers choose to upgrade to a higher price model and after they receive the product, this Elite Protection Plan will be considered as terminated. If customers want to protect the new acquired hearing aid with this plan it will be necessary to subscribe to a new Elite Service Plan.

This Elite Protection Plan plan can only be purchased at the time of purchasing a new hearing aid and will cover and acknowledges only genuine Nano Hearing Aids devices. Nano Hearing Aids reserves the right (at its sole discretion) to replace defective parts of the product with either new or refurbished spare parts, or the product with another similar product.

This Elite Protection Plan Service does not cover earwax or dirt buildup blockages, incur service/cleaning fee. Shipping is not included

If the product proves to be damaged or defective due to improper materials or workmanship, Nano Hearing Aids (at its sole discretion) will repair or replace the product or its defective parts, without charge for labor or parts, based on the local, normal service lead time, commencing from the day the product was received by Nano Hearing Aids. Parts will be replaced with those of like kind and quality (We cannot guarantee to match the exact color, material, size, or model), and may be new or remanufactured. In the event that a covered Hearing Instrument(s) is replaced, the coverage for that Hearing Instrument(s) will automatically terminate. Coverage is provided on the replacement up to one (1) year from the original date of purchase of the hearing aid on a 1-Year Elite Protection Plan. All premium under that portion of the Policy is considered earned on the replacement and no refund of the unearned premium is due.

This Agreement is deemed to be received by You as the Customer and is effective on the date on which You pay the Fee (“Effective Date”) and continues until the one (1) year period has ended or is terminated by either party. This Agreement cannot be cancelled after 30 days of its initiation nor refund will be given.

This Elite Protection Plan Service does not cover earwax or dirt buildup blockages, incur service/cleaning fee. Shipping is not included