Frequently Asked Questions
Read through our
regarding your Nano hearing aids.How do I contact Nano?
Our dedicated team of specialists is here to help you with everything that you need.
Phone (24/7): (888) 310-6266
Email: support@nanohearingaids.com
Why should I buy a Nano hearing aid?
Nano Hearing Aids has helped over half a million people with their hearing loss. We’re passionate about enriching lives with our quality hearing aids at an affordable price.
Are Nano hearing aids FDA registered?
Yes, Nano devices are FDA registered, Class I, which means that our devices are real hearing aids, as opposed to PSAP devices or amplifiers.
Are Nano devices "real" hearing aids?
All of our hearing aids are FDA registered OTC devices. Our hearing aids come with multiple settings and are designed to help mild to moderate hearing loss.
Why does Nano Hearing Aids not have a physical store where I can try before buying?
In an effort to cut out the middle man and save you money, we have eliminated all unnecessary costs. This allows us to pass on the savings to you and sell quality devices for a fraction of the price.
I wear eyeglasses/mask/oxygen, can I still use Nano hearing aids?
Yes you can, all Nano devices are designed to fit well with eyeglasses and masks.
Do I need a prescription or a hearing test in order to purchase?
You don’t need a prescription or even an audiogram (hearing test) to purchase our hearing aids. Nano Hearing Aids are OTC hearing aids and our technology allows you to pick different volume and program settings so you can find the best combination of sound for your ears.
How will I know if the device will be a good fit?
Each device is sent with a few sets of ear-domes of different types and sizes, over 95% of people can find a perfect fitting ear-dome.
How do I know which Nano device is best for me?
Our Customer Success Team is always here to help you with choosing the perfect device for you, call us at: (619) 348-6968.
Where do you ship from?
We are shipping orders from our logistic center, which is in Las Vegas.
Do you ship worldwide?
We ship to all US States and Territories.
What happens if I'm not completely satisfied with my hearing aids?
If at any time within the first 45 days of use you're not satisfied with your Nano hearing aids, contact (888) 310-6266 to speak with a customer service agent to start your return process and obtain your Return Merchandise Authorization number (RMA). Returns sent without an RMA will not be refunded.
How do I start a return process?
Please contact our Customer Service at support@nanohearingaids.com or simply give us a call at (888) 310-6266 and we will help you through starting your return process.
What method of payments do you accept?
We accept major credits cards, debit cards, electronic check payment, physical check, cashiers check, FSAs and HSAs.
Do you have a payment plans?
We offer flexible payment plans in partnership with Shop Pay. Payments may be made bi-weekly, every 4 months or every 12 months.
Who are Nano OTC hearing aids designed for?
Nano OTC hearing aids are designed for those with difficulty hearing. Specifically, they are intended for those with mild hearing loss to moderate hearing loss, and for those who want to have normal hearing. They are not intended for those with severe hearing loss.
Are Nano OTC hearing aids prescription hearing aids?
No. There is no prescription needed for purchasing a Nano OTC hearing aid. Anyone with mild to moderate hearing loss can order them, as long as they are older than 18 years old.
Is a medical exam or fitting adjustment required to purchase Nano OTC hearing aids?
No. There is no medical exam or fitting adjustment required. Anyone can purchase them as long as they are older than 18 years old.
Are Nano OTC hearing aids visible?
Each of the Nano OTC hearing aids is nearly invisible.
Where can I use Nano OTC hearing aids?
Nano OTC hearing aids can be used in a variety of day-to-day places to help individuals have normal hearing. This can include summer concerts, social gatherings with friends, sporting events, watching TV at home, and many other activities.
What are the best hearing aids?
The best hearing aids will provide improved sound quality, be easy to use, and have a long-lasting charge to get you through the day.
Is there an age requirement for using OTC hearing aids?
Yes. Individuals must be over 18 years old to use the OTC hearing aids.
How long someone know they have mild to moderate hearing loss?
Someone might have mild to moderate hearing loss if they have trouble hearing speech in loud places or in groups, have difficulty hearing on the phone, need to increase the volume on the TV and radio, or if listening makes them tired.
What are hearing aid accessories?
Hearing aid accessories are additional devices or products that complement and enhance the functionality of hearing aids. They are designed to improve the overall hearing experience.
Do hearing aid accessories require any special maintenance or care?
Yes, hearing aid accessories, including hearing aid domes and similar ear gear, might require special maintenance and care. The specific care instructions can vary depending on the type of accessory, so it's important to follow the guidelines and instructions (including replacement, cleaning, and storage) specific to the hearing aid accessory you select. Regardless of the product you choose, moisture should always be avoided to prevent damage.
How can I find the right accessories for my specific hearing aids?
To find the right accessories for your specific hearing aids or hearing device, call (888) 310-6266. A member of our team is more than happy to assist. They can provide personalized recommendations based on your hearing aid model and your specific needs and preferences.
What is the return policy?
We offer a 45-day money-back guarantee. Try Nano hearing aid accessories for 45 days and if you’re not fully satisfied, return them for a full refund. To submit a return, please call our team at (888) 310-6266 and receive your Return Merchandise Authorization number. Once you have spoken with a member of our team and received this number, you can then return the product for a full refund. No refunds will be issued on hearing aids returned without an RMA.
Know more about our Return Policy here.
Are your hearing aid ear domes discreet?
Yes, our ear domes fit seamlessly inside the ear canal, providing a discreet appearance.
Who are Nano OTC hearing aids designed for?
Nano OTC hearing aids are designed for those with difficulty hearing. Specifically, they are intended for those with perceived mild hearing loss to moderate hearing loss, and for those who want to have normal hearing.
How long will shipping take?
Most OTC hearing aids and accessories ship within 1 business day from when the order is placed. It can take anywhere from 5 to 7 business days for the order to arrive at your home.
Which forms of payment do you accept?
We accept most major forms of payment including (but not limited to) Apple Pay, Visa, American Express, Mastercard, Discover, Google Pay, Meta Pay, and Shop Pay.