Returns

At Nano Hearing Aids, we have helped thousands of people with their hearing and we want you to be fully satisfied with your hearing aid purchase. Should you need to return your aids, we are pleased to offer you a 45-Day Satisfaction Guaranteed Return Policy. We make it easy for you in three simple steps.

If you are not completely happy with your hearing aids, please:

1. Contact Advanced Support at 888-310-6266 or support@nanohearingaids.com within 45 days of receiving your hearing aids to begin the return process. Return requests made after 45 days of customer receiving hearing aids are not eligible for return.

2. Obtain a Return Merchandise Authorization (RMA). If you are eligible for a return, you will receive your RMA on your call with our Advanced Support team.

Returns sent without an RMA will incur a 50% restocking fee.

Hearing aid accessories (i.e. tubes and domes) are not eligible for a refund.

3. Send the following items to Nano Hearing Aids in the original shipping box. Returned items must be received within 30 calendar days of receiving the RMA. 

  • Hearing aids
  • Charging cable and plug
  • Charging case
  • RMA number

If you exchange your hearing aids for a different model, both the original and exchanged devices must be returned and inspected before a refund can be processed.

Return all items in original physical condition. Customer is responsible for postage. In the event of a return, please be sure to obtain a shipping receipt and tracking number for your records.

What to expect after your package is received by Nano Hearing Aids:

  • Components of package inspected.
  • RMA verified and validated.
  • Refund processed.

Refunds are processed by Nano within 12-15 business days after receipt of return and verification of condition. Different financial institutions and card issuers have varying policies on when refunds will post back to a customer’s account. Nano is not responsible for delays by third-party institutions or issuers in posting refunds back to customer accounts. Please check with your financial institution or card issuer if you believe there is a delay in receiving a refund.

Please be sure to obtain an RMA in order to qualify for a full refund on your order.

To be eligible for a refund, all items must be received by Nano within 30 calendar days of obtaining the RMA.

Accessory purchases (including batteries) are not eligible for a refund.