Returns

Returns

At Nano Hearing Aids, we have helped thousands of people with their hearing and we want you to be fully satisfied with your hearing aid purchase. Should you need to return your aids, we are pleased to offer you a 45-Day Satisfaction Guaranteed Return Policy. We make it easy for you in three simple steps.

If you are not completely happy with your hearing aids, please:

1. Contact Advanced Support at 619-738-2438 or support@nanohearingaids.com within 45 days of receiving your hearing aids to begin the return process. Return requests made after 45 days of customer receiving hearing aids are not eligible for return.

2. Obtain a Return Merchandise Authorization (RMA). If you are eligible for a return, you will receive your RMA on your call with our Advanced Support team.

No refunds will be issued on hearing aids returned without an RMA.

Hearing aid accessories (i.e. tubes and domes) are not eligible for a refund.

3. Send the following items to Nano Hearing Aids in the original shipping box. Items must be received within 30 calendar days of receiving the RMA.

  • Hearing aids
  • Charging cable and plug
  • Charging case
  • RMA number

Return all items in original physical condition. Customer is responsible for postage. In the event of a return, please be sure to obtain a shipping receipt and tracking number for your records.

What to expect after your package is received by Nano Hearing Aids:

  • Components of package inspected.
  • RMA verified and validated.
  • Refund processed.
Please allow 7-10 business days after receipt of your returned product at our warehouse for the refunded amount to show on your statement.

    Please be sure to obtain an RMA in order to receive a refund of your order. 

    To be eligible for a refund, all items must be received by Nano within 30 calendar days of obtaining the RMA.

    Accessory purchases (including batteries) are not eligible for a refund.

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    *Strikeout prices and percent off prices compared to Audiologist recommended hearing aids including professional fitting fees and follow-up visits. It is by cutting out the middle man and selling direct to you that we are able to keep our prices low, so you can afford the hearing aids you need.

    Nano Hearing Aids®, Nano CIC®, Nano X2®, Nano Sigma® are registered trademark of Hearing At Home, LLC. Nano Hearing™, For all humankind™, Air Domes™ are trademarks of Hearing At Home, LLC. Nano Hearing Aids® text, logos, taglines, look, feel and trade dress are the exclusive property and trademarks of Hearing At Home, LLC.


    Over-the-counter hearing aid. An over-the-counter (OTC) hearing aid is an air-conduction hearing aid that does not require implantation or other surgical intervention, and is intended for use by a person age 18 or older to compensate for perceived mild to moderate hearing impairment. The device, through tools, tests, or software, allows the user to control the hearing aid and customize it to the user’s hearing needs. The device may use wireless technology or may include tests for self-assessment of hearing loss. The device is available over-the-counter, without the supervision, prescription, or other order, involvement, or intervention of a licensed person, to consumers through in-person transactions, by mail, or online, provided that the device satisfies the requirements in this section.