Refund policy


At Nano Hearing Aids, we have helped thousands of people with their hearing and we want you to be fully satisfied with your hearing aid purchase. Should you need to return your aids, we are pleased to offer you a 45-Day Satisfaction Guaranteed Return Policy. We make it easy for you in three simple steps.

If you are not completely happy with your hearing aids, please:

1. Contact Advanced Support at 619-738-2438 or returns@nanohearingaids.com within 45 days of receiving your hearing aids to begin the return process. Return requests made after 45 days of customer receiving hearing aids are not eligible for return.

2. Obtain a Return Merchandise Authorization (RMA.)
No refunds will be issued on hearing aids returned without an RMA.

3. Send the following to Nano Hearing Aids in the original shipping box:

  • Hearing aids
  • Charging cable and plug
  • Charging case
  • RMA number

Return all items in original physical condition. Customer is responsible for postage. In the event of a return, please be sure to obtain a shipping receipt and tracking number for your records.

What to expect after your package is received by Nano Hearing Aids:

  • Components of package inspected.
  • RMA verified and validated.
  • Refund processed.

Please be sure to obtain an RMA in order to receive a refund of your order.

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Limited Manufacturing Warranty

1 year starting from the date of purchase

Nano Hearing Aids warrants to the original purchaser that your Nano Hearing Aids-branded device (the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase. If such a defect arises and a return authorization request is received by Nano Hearing Aids within the applicable Warranty Period, Nano Hearing Aids will, at its option and to the extent permitted by law, either 

(A) repair the Product at no charge, using new or reconditioned replacement parts or 

(B) replace the Product with a New or reconditioned product. 

In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Manufacturing Warranty is valid only in the jurisdictions where the Products are sold by Nano Hearing Aids itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law.

*Strikeout prices and percent off prices compared to Audiologist recommended hearing aids including professional fitting fees and follow-up visits. It is by cutting out the middle man and selling direct to you that we are able to keep our prices low, so you can afford the hearing aids you need.

Nano Hearing Aids®, Nano CIC®, Nano X2®, Nano Sigma® are registered trademark of Hearing At Home, LLC. Nano Hearing™, For all humankind™, Air Domes™ are trademarks of Hearing At Home, LLC. Nano Hearing Aids® text, logos, taglines, look, feel and trade dress are the exclusive property and trademarks of Hearing At Home, LLC.


Over-the-counter hearing aid. An over-the-counter (OTC) hearing aid is an air-conduction hearing aid that does not require implantation or other surgical intervention, and is intended for use by a person age 18 or older to compensate for perceived mild to moderate hearing impairment. The device, through tools, tests, or software, allows the user to control the hearing aid and customize it to the user’s hearing needs. The device may use wireless technology or may include tests for self-assessment of hearing loss. The device is available over-the-counter, without the supervision, prescription, or other order, involvement, or intervention of a licensed person, to consumers through in-person transactions, by mail, or online, provided that the device satisfies the requirements in this section.