Frequently Asked Questions

Our dedicated team of specialists is here to help you with everything that you need.

Phone (24/7): (619) 738-2438

Email: support@nanohearingaids.com

Nano Hearing Aids has helped over half a million people with their hearing loss. We’re passionate about enriching lives with our quality hearing aids at an affordable price.

Yes, Nano devices are FDA registered, Class I, which means that our devices are real hearing aids, as opposed to PSAP devices or amplifiers.

All of our hearing aids are FDA registered OTC devices. Our hearing aids come with multiple settings and are designed to help mild to moderate hearing loss.

These are Refurbished, Reinspected, and Recertified at our facility, and touched and quality-checked by multiple human hands. We have a high degree of confidence in these products with respect to product and packaging, and ultimately your satisfaction.

In an effort to cut out the middle man and save you money, we have eliminated all unnecessary costs. This allows us to pass on the savings to you and sell quality devices for a fraction of the price.

Yes you can, all Nano devices are designed to fit well with eyeglasses and masks.

You don't need a prescription or even an audiogram (hearing test) to purchase our hearing aids. Our technology allows you to pick different volume and program settings so you can find the best combination of sound for your ears.

Each device is sent with a few sets of ear-domes of different types and sizes, over 95% of people can find a perfect fitting ear-dome.

Our Customer Success Team is always here to help you with choosing the perfect device for you, call us at: (619) 348-6968.

We ship all hearing aids within 1 business day and it takes from 5-7 business days to arrive at your home depending on how fast the postal service delivers.

We are shipping orders from our logistic center, which is in Las Vegas.

We ship to all US States and Territories.

If at any time within the first 45 days of use you're not satisfied with your Nano hearing aids, contact (619) 738-2438 to speak with a customer service agent to start your return process and obtain your Return Merchandise Authorization number (RMA). Returns sent without an RMA will not be refunded.

See our Full Returns Policy here.

Please contact our Customer Service at support@nanohearingaids.com or simply give us a call at (619) 738-2438 and we will help you through starting your return process.

We accept major credits cards, debit cards, electronic check payment, physical check, cashiers check, FSAs and HSAs.

We offer flexible payment plans in partnership with Shop Pay. Payments may be made bi-weekly, every 4 months or every 12 months.

Nano OTC hearing aids are FDA-registered, Class I.

Nano OTC hearing aids are designed for those with difficulty hearing. Specifically, they are intended for those with mild hearing loss to moderate hearing loss, and for those who want to have normal hearing. They are not intended for those with severe hearing loss.

No. There is no prescription needed for purchasing a Nano OTC hearing aid. Anyone with mild to moderate hearing loss can order them, as long as they are older than 18 years old.

No. There is no medical exam or fitting adjustment required. Anyone can purchase them as long as they are older than 18 years old.

Each of the Nano OTC hearing aids is nearly invisible.

Nano OTC hearing aids can be used in a variety of day-to-day places to help individuals have normal hearing. This can include summer concerts, social gatherings with friends, sporting events, watching TV at home, and many other activities.

The best hearing aids will provide improved sound quality, be easy to use, and have a long-lasting charge to get you through the day.

The OTC hearing aids are typically shipped within 1 business day from when the order is placed. It can take anywhere from 5 to 7 business days for the order to arrive.

Yes. Individuals must be over 18 years old to use the OTC hearing aids.

Someone might have mild to moderate hearing loss if they have trouble hearing speech in loud places or in groups, have difficulty hearing on the phone, need to increase the volume on the TV and radio, or if listening makes them tired.

Hearing aid accessories are additional devices or products that complement and enhance the functionality of hearing aids. They are designed to improve the overall hearing experience.

Yes, hearing aid accessories, including hearing aid domes and similar ear gear, might require special maintenance and care. The specific care instructions can vary depending on the type of accessory, so it's important to follow the guidelines and instructions (including replacement, cleaning, and storage) specific to the hearing aid accessory you select. Regardless of the product you choose, moisture should always be avoided to prevent damage.

To find the right accessories for your specific hearing aids or hearing device, call 619-738-2438. A member of our team is more than happy to assist. They can provide personalized recommendations based on your hearing aid model and your specific needs and preferences.

We offer a 45-day money-back guarantee. Try Nano hearing aid accessories for 45 days and if you’re not fully satisfied, return them for a full refund.
To submit a return, please call our team at 619-738-2438 and receive your Return Merchandise Authorization number. Once you have spoken with a member of our team and received this number, you can then return the product for a full refund. No refunds will be issued on hearing aids returned without an RMA.

Know more about our Return Policy here.

Yes, our ear domes fit seamlessly inside the ear canal, providing a discreet appearance.

No, you do not need a prescription, medical exam, or fitting adjustment to purchase any Nano hearing aid since all our hearing aids are OTC.

Nano OTC hearing aids are designed for those with difficulty hearing. Specifically, they are intended for those with perceived mild hearing loss to moderate hearing loss, and for those who want to have normal hearing.

Most OTC hearing aids and accessories ship within 1 business day from when the order is placed. It can take anywhere from 5 to 7 business days for the order to arrive at your home.

We accept most major forms of payment including (but not limited to) Apple Pay, Visa, American Express, Mastercard, Discover, Google Pay, Meta Pay, and Shop Pay.