3,710 total
We are having trouble knowing if the devices are on or off. I suggest you make the green light stay on to indicate they are on. It is really hard for a 90 year old person to work them.
Also, after being fully charged, they don't seem to work so I put them back into the charger where they glow orange (not charged).
I am disappointed in this product.
Date of experience: April 03, 2024
your return policy is a bit crooked....dont you think you should tell the customer the whole story incase they return those hearing ads that we find are helpless and do no good
Date of experience: March 28, 2024
Reply from Nano Hearing Aids
Thank you for sharing your feedback with us. Your satisfaction is our top priority, and we apologize for any inconvenience you may have experienced.
We do require all returns to be sent with an RMA # in order to be eligible for a refund. This is clearly indicated in our FAQ's on our website: https://nanohearingaids.com/pages/frequently-asked-questions-nano-hearing-aids
Please feel free to reach out at if we can assist you further at 619-738-2438 or email us at support@nanohearingaids.com. Alternatively, you can also try our Live Chat at www.nanohearingaids.com.
We appreciate you and wish you all the best,
- Nano Support Team
I contacted Nano by e-mail and the response was pretty quick and quite understandable, recommending the hearing aids I should get. I inquired about about hearing aids helps severe hearing loss they responded quickly. So I placed an order for the one they recommended.
Date of experience: April 18, 2024
Reply from Nano Hearing Aids
Thank you for taking the time to share your positive feedback with us. We hope you enjoy your new hearing aids!
Please reach out with any questions at 619-738-2438 or email us at support@nanohearingaids.com. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. Have a wonderful day!
- Nano Support Team
Purchased the Sigma Plus B for my dad in July 2023. They failed and Nano sent a replacement in September 2023. That pair failed and was replaced in December 2023. Those failed and were replaced in March 2024. When that pair failed, Nano offered a different type, model # RX2000-DC-B. Received them on April 6th. Those lasted about 1 week. I’ve since contacted Nano and asked for a refund to which they said no, the 45 day refund period has passed. They want to sent out yet another pair. It’s been 10 months since this saga began and I’m tired of receiving product that does not work/last, of going to the post office to return, of calling Nano and so on. Their quality control is poor. I think it would have been better purchasing from an EN&T doctor.
Date of experience: July 17, 2023
Reply from Nano Hearing Aids
Thank you for sharing your feedback with us which we will pass along to our team. Your satisfaction is our top priority, and we apologize for any inconvenience you may have experienced.
One of our customer service team members will be in touch with you to discuss your concerns.
Should you have any additional questions or want to reach out to us at a time that is most convenient for you, please feel free to reach out at 619-738-2438 or email us at support@nanohearingaids.com. Alternatively, you can also try our Live Chat at www.nanohearingaids.com.
We look forward to connecting with you and ensuring a smooth experience with our products.
- Nano Support Team
I received a complete - easy to understand hearing aid kit - instruction manual is well done and easy to reference. I had no problems.
Date of experience: April 11, 2024
Reply from Nano Hearing Aids
Thank you for taking the time to share your positive feedback with us. We hope you enjoy your new hearing aids!
Please reach out with any questions at 619-738-2438 or email us at support@nanohearingaids.com. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. Have a wonderful day!
- Nano Support Team
The hardest thing to do was to compile all the written information and get it to resolve a feedback error that I am still working on, otherwise, things are going pretty well, thanks
Date of experience: April 22, 2024
Reply from Nano Hearing Aids
Thank you for taking the time to share your feedback with us.
If you need assistance please reach out at 619-738-2438 or email us at support@nanohearingaids.com. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. Have a wonderful day!
- Nano Support Team
I ordered my hearing aids online so I did not interact with any customer service rep. I have heard from someone twice telling me my order is delayed by 5-10 business days. So that makes up to 20 day delay. When the ad says 3 to 4 business days for shipment.
Date of experience: April 10, 2024
Reply from Nano Hearing Aids
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience around the unforeseen shipping delay.
Please reach out with any questions at 619-738-2438 or email us at support@nanohearingaids.com. Alternatively, you can also try our Live Chat at www.nanohearingaids.com.
- Nano Support Team
I received the wrong domes. I explained to the agent that I still have CIC2 aids but I wanted to purchase replacement domes for the CIC4 aids. I had several chats with the agent to ensure that I was purchasing the CIC4 domes, as was assured they were the correct ones. I had both CIC2 and CIC4 aids, and preferred the domes on the CIC4 units. So I wanted to purchase CIC4 replacement domes for my CIC2 aids since the domes fit my ears better. The agent tried to be helpful and was very personable.
Date of experience: April 11, 2024
Reply from Nano Hearing Aids
Thank you for sharing your feedback with us which we will pass along to our team. Your satisfaction is our top priority, and we apologize for any inconvenience you may have experienced.
One of our customer service team members will be in touch with you to discuss your concerns.
Should you have any additional questions or want to reach out to us at a time that is most convenient for you, please feel free to reach out at 619-738-2438 or email us at support@nanohearingaids.com. Alternatively, you can also try our Live Chat at www.nanohearingaids.com.
We look forward to connecting with you and ensuring a smooth experience with our products.
- Nano Support Team
My experience with NANO has always been very
helpful and they have always taken great care of
my problems( hearing loss and ordering hearing
aids that work perfectly for me ) if I had to pick any
one thing not so good but not bad is trying to understand some of the language of some of the
People taking orders but they understand and try
their best. That’s all we can ask for. I really like my
hearing aids and would have a hard time going without
them. U’r company and employees are sure a good
credit and should set great standards for other’s
Thank you for always having a great ending
to calls no matter the problem, keep up the
GOOD WORK, sincerely S.J. Leister…
Date of experience: April 18, 2024
Reply from Nano Hearing Aids
Thank you for taking the time to share your positive feedback with us!
Please reach out with any questions at 619-738-2438 or email us at support@nanohearingaids.com. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. Have a wonderful day!
- Nano Support Team
I asked for help in placing my order and was immediately helped to place my order properly. I have received my aids and look forward to proper use.
Date of experience: April 18, 2024
Reply from Nano Hearing Aids
Thank you for taking the time to share your positive feedback with us. We hope you enjoy your new hearing aids!
Please reach out with any questions at 619-738-2438 or email us at support@nanohearingaids.com. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. Have a wonderful day!
- Nano Support Team
I had purchased a different set of hearing aids and had a lot of trouble with feedback. I wanted to know if there had been any troubling feedback concerns. The response gave me the few instances where feedback had been a problem and the actions to take to eliminate it. That response encouraged me to try your product.
Date of experience: April 11, 2024
Reply from Nano Hearing Aids
Thank you for taking the time to share your positive feedback with us. We hope you enjoy your new hearing aids!
Please reach out with any questions at 619-738-2438 or email us at support@nanohearingaids.com. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. Have a wonderful day!
- Nano Support Team
I purchased these for my wife and I. I tried them and their quality was very sub par and to set them with the tiny buttons is something physically we are to o old to do. We need hearing aids that can be controlled by our IPhones. I need instructions how to return these two pairs within the 45 days you promised to accept return the items with a full refund of the $800+ . Please respond with the easiest way to make this happen. Thanks
Date of experience: April 04, 2024
Reply from Nano Hearing Aids
Thank you again for sharing your experience with us and we are sorry for any trouble you encountered with your devices. We are grateful that we were able to connect with you and successfully resolve your issue by providing you with a refund.
If you are satisfied with the outcome, we ask that you take a moment of time to edit your review and/or rating of our company.
Should you have any additional questions, please feel free to reach out at 619-738-2438 or email us at support@nanohearingaids.com. Alternatively, you can also try our Live Chat at www.nanohearingaids.com.
We appreciate your time and wish you all the best!
- Nano Support Team
Cha was awesome. I was going to just send them back and she didn't hesitate to offer me the upgrade at no addition charge. Now where will go from now on? NANO! best customer service I have had since covid hit!
Date of experience: April 08, 2024
Reply from Nano Hearing Aids
Thank you for taking the time to share your positive feedback with us. We hope you enjoy your new hearing aids!
Please reach out with any questions at 619-738-2438 or email us at support@nanohearingaids.com. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. Have a wonderful day!
- Nano Support Team
I was nervous with the amount of money being paid. I forgot my 50.00 coupon. My groceries for the month.
Not a problem says your beautiful company. I have already received my coupon refund and haven't even got the hearing aids yet. Yeah.
Date of experience: April 15, 2024
Reply from Nano Hearing Aids
Thank you for taking the time to share your positive feedback with us. We hope you enjoy your new hearing aids!
Please reach out with any questions at 619-738-2438 or email us at support@nanohearingaids.com. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. Have a wonderful day!
- Nano Support Team
The customer service rep was very pleasant and friendly also, very helpful. At this time I have not received my hearing aids
Date of experience: April 10, 2024
Reply from Nano Hearing Aids
Thank you for taking the time to share your positive feedback with us. We hope you enjoy your new hearing aids!
Please reach out with any questions at 619-738-2438 or email us at support@nanohearingaids.com. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. Have a wonderful day!
- Nano Support Team
She was very helpful and actually convinced me to get the next expensive aid and we are waiting for delivery in a couple of days.
Date of experience: April 15, 2024
Reply from Nano Hearing Aids
Thank you for taking the time to share your positive feedback with us. We hope you enjoy your new hearing aids!
Please reach out with any questions at 619-738-2438 or email us at support@nanohearingaids.com. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. Have a wonderful day!
- Nano Support Team
The lady knew exactly what I was talking about and she knew exactly what I wanted to order and she said it all up and put the orders through and I was happiest can be just waiting for him to show up
Date of experience: April 04, 2024
Reply from Nano Hearing Aids
Thank you for taking the time to share your positive feedback with us. We hope you enjoy your new hearing aids!
Please reach out with any questions at 619-738-2438 or email us at support@nanohearingaids.com. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. Have a wonderful day!
- Nano Support Team
The warranty that was honored one day before it was to expire. When they called to ask about extension of warranties I said Why? He doesn't have them any more, he lost them and I couldn't find the paper on the warranty. They immediately helped me get a replacement
Date of experience: March 25, 2024
Reply from Nano Hearing Aids
Thank you for taking the time to share your positive feedback with us. We hope you enjoy your new hearing aids!
Please reach out with any questions at 619-738-2438 or email us at support@nanohearingaids.com. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. Have a wonderful day!
- Nano Support Team
Would have given five stars if I could have bought insurance after I decided to keep the hearing aids.
Didn’t like being offered a better hearing aid after I opted for the ones on sale. Felt like I was hustled.
Date of experience: April 08, 2024
Reply from Nano Hearing Aids
Thank you for taking the time to share your feedback with us.
Please reach out with any questions at 619-738-2438 or email us at support@nanohearingaids.com. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. Have a wonderful day!
- Nano Support Team
These are horrible, total waste of money. They do have great customer service, but that doesn't circumvent the fact they sound like a tin can, the natural tones are gone, and you won t hear the things you need clearer or crisper. Listening through a tin can is the best I can describe them, I tried more expensive ones, the sound was way better, but it seems all hearing aids no matter the price, pick up too damn much ambient sounds, when you adjust that, the clarity in speech which you we're looking for kind of dissipates or diminishes also. They are cheap, but they are basically like listening to an
Old transiter radio, compared to reality or a quality stereo.
Date of experience: February 01, 2024
Reply from Nano Hearing Aids
Thank you for sharing your feedback with us which we will pass along to our team. We genuinely appreciate your input as it helps us identify areas where we can make improvements. Your satisfaction is our top priority, and we apologize for any inconvenience you may have experienced.
One of our customer service team members tried to connect with you today and left a voicemail message.
Please reach out to us at your earliest convenience at 619-738-2438 or via email at support@nanohearingaids.com to discuss your concerns.
We look forward to connecting with you and ensuring a smooth experience with our products.
- Nano Support Team
