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NANO has been in business for over 2 years, which may seem like a short time, but in those two years, Nano is already the #1 selling hearing aid company in America and the #1 fastest growing hearing aid company in America!

NANO uses top engineers from around the world to create the world's most advanced hearing technology. In fact, our advanced digital circuit technology is manufactured right here in St. Paul Minnesota. We are a proud American BBB accredited company supporting American jobs.

NANO also has a 60-days money back guarantee during which customers can try our hearing aids, exchange them or even return them if they are not completely satisfied.

Our goal is to help the 48 Million Americans who suffer from hearing loss, find an excellent solution for a fraction of the cost of traditional hearing aids while cutting out the middleman.

While it’s true that different people can have different levels of hearing loss, it’s not true that you actually need an audiologist to give you hearing aids that are programmed to your hearing loss level.

Our hearing aids come with up to 4 channel digital chips that eliminate all the unnecessary background noise at EVERY hearing loss level, thus, leaving you with what you want to hear in every environment.

Our CIC (Completely In Canal) models are best suited for those with mild to moderate hearing loss and our BTE (Behind The Ear) ones for severe hearing loss.

The NANO X2 and its rechargeable version -NANO X2 Recharge- are our most advanced models, with directional microphones and advanced background-noise cancelling technology.

We strongly recommend giving them a try because we have a 60-days money back guarantee during which customers can try our hearing aids, exchange them or even return them if they are not completely satisfied.

Yes you can! You can wear our hearing aids with eyeglasses or oxygen at the same time.

In cases where you use headphones or a stethoscope, you would want to remove your hearing aids.

No, your NANO hearing aid device will not whistle or give feedback while using a mobile phone. That is one of the reasons why customers love NANO. We have background noise cancelling technology.

Imagine how much better you would hear with our NANO devices! $50 amplifiers from Walmart do not compare to the amazing sound quality you will experience when you try NANO. Our prices are the best in the industry for real hearing aids.

Yes, Nano hearing aids are FDA registered. They are Medical Prosthetic Devices classified as Class I.

FDA classification is risk based, that is, the risk the device poses to the patient and/or the user is a major factor in the class it is assigned. Class I includes devices with the lowest risk and Class III includes those with the greatest risk.

In an effort to cut out the middleman and save you money, we have eliminated all unnecessary costs. Brick and mortar stores with salesmen disguised as audiologists are simply costs that are not necessary. Plus, all of NANO’s hearing aid models work on over 98% of customers straight out of the box and work for all hearing loss levels. And if for some reason you are not entirely happy, you have up to 60 days to try your hearing aids and decide if you want to keep them, exchange them or return them.

It is not necessary to remove hearing aids at security checkpoints, but you can always ask to be sure.

From January 2019 ALL NANO Hearing Aid devices are digital hearing aids.

In 2018 we offered two amplification models. We no longer sell them, because our hearing aid technology has advanced so much, we only want to offer our customers real, powerful hearing aids.

Our hearing aids come with up to 4 channel digital chips that eliminate all of the unnecessary background noise at EVERY hearing loss level, thus, leaving you with what you want to hear in every environment.

Our CIC (Completely In Canal) models are best suited for those with mild to moderate hearing loss and our BTE (Behind The Ear) ones for severe hearing loss.

Our best sound quality and maximum decibel gain are the Model X2 (battery powered) and its rechargeable version, NANO X2 Recharge, with over a 60+ decibel gain. They also have directional microphones and advanced background-noise cancelling technology. They are equivalent to any $5,000 hearing aid on the market (a lot of customers say it is even better).

Technically, ALL of our devices can be used interchangeably, but it is recommended to use the same model for each ear.

You cannot specifically amplify the frequencies you have difficulties with, but you CAN switch between different modes and different volume settings.

All our hearing aids have 2 or more modes, and multiple volume levels, so if you adjust between the different modes and volume settings you should be able to get the perfect sound for you.

You cannot specifically change the treble and bass, but you CAN switch between different modes and different volume settings.

All our hearing aids have 2 or more modes, and multiple volume levels, so if you adjust between the different modes and volume settings you should be able to get the perfect sound for you.

The biggest differences are fit and technology.

If you want something that is completely in your ear canal, we recommend our NANO CIC (battery powered) and NANO CIC Recharge (rechargeable).

If you prefer a BTE device, we recommend the RX2000.

If you want the most powerful, absolute best technology, we recommend our BTE Model X2 (battery powered) and NANO X2 Recharge (rechargeable).

No, they are not Bluetooth compatible because that feature would actually slow down the technology, and inflate the cost of the hearing aid for almost no benefit.

We believe in powerful, affordable technology that eliminates all the unnecessary components so we can give you the best price without the middleman.

No. NANO's hearing aids will not interfere with your TV or phone. In fact, they enhance the sound and make it better!

The main difference is the Model X2 is almost twice as powerful in every way, but not twice the price.

If you are considering the X line we would highly recommend the Model X2 or its rechargeable version the NANO X2 Recharge. Their specific decibel gain is over 60+ and they have a 4-channel digital chip with 2 directional microphones. Model X1 is essentially half of all those features.

The Model X2 and NANO X2 Recharge also have advanced background-noise cancelling technology. It is equivalent to any $5,000 hearing aid on the market (a lot of customers say it is even better).

The difference is in the digital chip technology and battery vs rechargeable capability.

If you are looking for something rechargeable, we recommend the RX2000.

If you are looking for something with the smallest behind-the-ear design and amazing sound quality, we recommend RX3000 (battery powered).

Here are the main features in summary:

  • RX2000 = rechargeable (most popular)
  • RX3000 = smallest BTE design of all the RX models (battery powered)

If you are not sure exactly which model to get, we recommend investing in the RX2000 and you can always call us during your 60-days trial period to upgrade or exchange models.

They are not waterproof; they are water resistant.

To change the modes on your NANO hearing aid device, please use the following steps (you may not have all these modes options on your device; please go to the ones you have):

  • Speech Mode:
    1. Hold down the “down volume” button for a minimum of 3 seconds until you hear 1 beep.
    2. Once in the mode, you can then change the volume up or down accordingly within the mode.
  • Restaurant Mode:
    1. Hold down the “down volume” button for a minimum of 3 seconds until you hear 2 beeps.
    2. Once in the mode, you can then change the volume up or down accordingly within the mode.
  • Road Noise:
    1. Hold down the “down volume” button for a minimum of 3 seconds until you hear 3 beeps.
    2. Once in the mode, you can then change the volume up or down accordingly within the mode.
  • Outdoor Noise:
    1. Hold down the “down volume” button for a minimum of 3 seconds until you hear 4 beeps.
    2. Once in the mode, you can then change the volume up or down accordingly within the mode.
  • Public Mode:
    1. Hold down the “down volume” button for a minimum of 3 seconds until you hear 1 beep.
    2. Once in the mode, you can then change the volume up or down accordingly within the mode.
  • TV Mode:
    1. Hold down the “down volume” button for a minimum of 3 seconds until you hear 2 beeps.
    2. Once in the mode, you can then change the volume up or down accordingly within the mode.

To reverse the modes, use the Up-Volume button following the same instructions as above.

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When you turn your device on and off, it should remain as the setting it was on last, it should not default to the lowest/highest setting.

No, the noise cancelling technology is built into the chip technology, so it cannot be turned off. We are sure this feature will be so helpful; you will never want to turn it off.

If you are concerned about sound quality or want the absolute best sound quality available, we would recommend our Model X2 and NANO X2 Recharge.

The accessories included with your NANO hearing aids will depend on the model you're purchasing. Here is a list of what is generally included:

  • Set of domes: between 3 and 5 different sized domes, depending on device.
  • Hearing aid slim tubes; or hearing aid sound slim tubes with tip connector; or ear mold hook tubes.
  • Hearing aid brush -with or without magnet-, and wax loop.
  • Small screwdriver.
  • 2 x Batteries (different models depend on device. You can check your batteries here)

We recommend you read the manual of your device for further information:

Model X2 Manual  Download CIC Model Manual

Model X2 Manual  Download CIC Recharge Manual

Model X2 Manual  Download RX2000 Manual

Model X2 Manual  Download Model X2 Manual

Our CIC batteries last 3-5 days, and all our other models, the batteries last 5-7 days if you wear them about 10 hours per day.

We recommend taking the batteries out at night or opening the battery hatch, to save energy.

You can buy NANO batteries and replace them anytime.

If you are still concerned about battery cost, we recommend our rechargeable hearing aids: NANO CIC Recharge, RX2000 (BTE) and our high-range NANO X2 Recharge (BTE). This could save you over $100/year in battery costs.

We kindly recommend you read section 2 of our Troubleshooting Guide (link to general troubleshooting guide)

Please, watch our video tutorial with all the steps on how to change the batteries on your NANO hearing device.


Alternatively, read section 2 of our Troubleshooting Guide 

The earplugs are not custom made, but fortunately, we include 3+ different sizes in every order so you can choose the dome size that is right for you.

Our Model X2 would be perfect for you. It is very tiny, fits behind your ear, and the wire that carries the sound into your ear is small. Customers with small ear canals love it! And now we have a rechargeable version, the NANO X2 Recharge.

Some hearing aids have a retrieval cord to assist you with the removal of your hearing aids. When the hearing aid is in your ear, grasp the line firmly and pull gently to remove your hearing aid.

Cutting them off will not affect the performance of your device; however, it will void the warranty.

NANO Hearing Aids requires a minimum trial period of 21 days. This minimum trial period is required because medical studies show that your brain requires about three weeks to adjust to new hearing aids.

Your satisfaction is guaranteed. If you are not satisfied with your Nano Hearing Aid, you have 60 days from the delivery date to return it for an exchange or refund.

However, return requests prior to 21 days from the date of purchase will incur a ten percent (10%) Early Return Fee. Returns after 60 days will not be accepted. All products must include a Return Merchandise Authorization (RMA) number for proper processing. Products returned without an RMA number will incur a 20% No-RMA Fee.

You can read our NANO return and exchange policy here.

You do not need to buy a full pair, but we offer ‘Buy 1 Get 1 FREE’ so you are paying for one unit, but will receive a full pair.

ALL of our devices can be used interchangeably. We recommend purchasing the full pair, and keeping the one that you do not use as a backup.

If you are interested in purchasing one unit, you can! We will offer you a generous discount. Contact our Sales Team at (877) 654-9071, and one of our amazing sales agents will be able to help you find the best fit for your hearing needs.

Unfortunately, our devices are not covered under insurance. However, as we have them at such an affordable cost, and we have the option for payment instalments, it should be affordable to anyone!

Online orders can be paid using a Visa, MasterCard, American Express, Discover, or PayPal account.

Orders placed over the phone can be paid using a Visa, MasterCard, American Express, and Discover cards.

Yes, we do have payment plans available! You can see the financing options we offer on our website during the checkout process once you've added your device to the cart, and reached the checkout page. If you should require any assistance, you can always contact our Sales Team. One of our awesome sales representatives will be able to help you.

ALL NANO hearing aids come with 1-year standard warranty that covers any factory default. During this coverage period we will replace accessories, repair the device or even replace it with a new one when necessary.

We also offer the NANO Protection Plan , to fully cover your new NANO hearing aids, including loss.

NANO offers a protection plan to make sure every customer is covered if the unexpected happens. In fact, loss is 85% of claims.

The NANO Protection Plan includes:

  • Protection period is 1 year, renewable for another year.
  • Unlimited repairs of manufacturer defect during protection period.
  • 1-time loss replacement or free exchange.
  • Optional payment: one-time upfront payment of $79 per year (you save $40.4, 34% off) or $9.95 monthly payments.
  • It must be purchased during the 60-days trial period.
  • You must be current of payments to use the NANO Protection Plan.
  • Elite Protection Plan is NON-REFUNDABLE. The monthly payments can be cancelled after 6 months and with 1-month warning.

Please, click on the Track Order button below and follow the easy steps.

Track Order

Customers have 60 days to try any device and return it. We strongly recommend you read the NANO return and exchanges policy and contact us if you have any question.

If you would like to exchange or return your NANO device, please call our customer support team and one of our awesome representatives will be happy help you.

Your body needs to get use to the hearing aids and this can take a few weeks. Wearing a hearing aids is a new feeling for your ears. Also your hearing perception starts to change and get more stimuli. Your brain will need to re-learn how to filter all the background noises that you had learnt to ignore in the past. So for the first few weeks you may find it a bit hard, but eventually you will get so used to the hearing aids, that you would not even notice them.

Therefore, return requests prior to 21 days from the date of purchase will incur a 10% Early Return Fee.

Please, help us to help you by following our return and exchanges policy. As there are no exceptions to this policy, we ask that you contact us if you have any questions. We are here to help!

If after having tried your new NANO hearing aids, you decide to exchange or return them, please, contact our customer service team to follow the return process. One of our agents will create an RMA (Return Merchandise Authorization) number to quickly identify your return, and provide the instructions you'll need to receive your exchanged device, or refund.

Returning any product without an RMA number WILL INCUR a 20% NO-RMA FEE.

Please, help us to help you by following our return and exchanges policy. As there are no exceptions to this policy, we ask that you contact us if you have any questions. We are here to help!

Please Read This Troubleshooting Guide Before Using Your Device!

If you feel that your hearing aids are not working properly, we have found that over 97% of all problems encountered are a result of one of the following 5 simple reasons:

Earwax

The sudden absence of sound from your hearing aids is usually the result of earwax plugging the ear dome or the sound tube. It can be very difficult to see and is the #1 reason why a device will seemingly stop working out of the blue.

Use the cleaning brush and monofilament provided in your accessories kit to remove any earwax from the dome and sound tube. Do this at least once per week to ensure earwax does not build-up.

Low Battery

NANO manufacturers rechargeable hearing aids and battery powered hearing aids. All of NANO’s battery powered devices are “air activated” batteries. After removing the pull-tab sticker remember to wait 1-2 minutes before using the battery to maximize power. This is similar to letting the battery stretch before a long workout.

Low Battery Indication: 􀀠 You will hear beeps indicating that the battery is low and should be replaced (or placed on the charging dock if you have one of NANO’s rechargeable devices).

Low battery can cause a multitude of unusual sounds such as crackling and chirping. A crackling sound can often be corrected by opening and closing the battery door. This can improve the battery contact and “reboot” the digital circuit. If this does not correct the problem, simply replace the battery. Trapped moisture may also cause distortion of the sound. Before going to bed at night open the battery compartment to allow moisture to evaporate.

If you have one of NANO’s rechargeable devices, and it is not working, recharge it for 4 hours.

The light will turn red indicating that your device needs to be charged. When the light turns green, that means it is fully charged and ready for action. To get the best sound quality and use, please ensure your devices are fully charged and/or have new batteries.

RX2000 / Model X2 Battery Charge Memory Reset:

Please use the following steps to help your customer troubleshoot charging issues with the RX2000 and Model X2 Rechargeable models.

Note: The units should be charged using the Mini USB plug that was included with the product order, or a comparable charging cable that is Mini USB compatible. The units should be plugged directly into the wall receptacle, and not into a power strip, or surge protector.

Troubleshoot

Is your Model X2 Recharge or RX2000 model not charging properly? This is called Battery Charge Memory and it is easy to fix! Please, follow these easy steps:

  1. Press and hold the ON button on your unit for 4 secs, then place the device on the charging cable or into the charging unit depending on your model for 20 full minutes.
  2. Remove your device from charger and press the ON button again for 3-4 secs while waiting for the green light to come on
  3. Once the green light is ON, continue to keep the device turned on for about 10 minutes, or until they have completely run through the remaining battery life, and are fully out of battery so that the battery's charge memory resets.
  4. Once reset, you are now ready to charge the device fully.
  5. Once your device is completely charged, you are now ready to use your device normally.

You will need to follow these steps anytime the device is not charging correctly. These steps are for resetting the charging memory for the hearing aids, as well as the charging case or charging cable, if these steps are not followed, the device will not charge properly.

Feedback / Whistling

Feedback and whistling sounds are signs that your device is working properly! Now you just need to lower the volume and switch between different modes to find the perfect combination for your environment.

Once you lower the volume and find the perfect environment modes, feedback will be rare. Feedback is most common while you’re putting the hearing aids IN your ear. Once the device is actually in your ear, in many cases the feedback will stop. This is especially true for CIC devices that fits completely in your canal. You need to test putting the device fully in your ear (while enduring a few seconds of feedback), then once your device is fully in your ear, the feedback will often stop.

Whistling occurs when the sound returns to the microphone causing a feedback loop. The most common cause of feedback is a high volume setting with an open dome (earbud). If you require a volume level that is at the highest level, we recommend that you use a “closed dome”.

Alternatively, you can switch between the different modes to reduce the high frequency sound -high frequency sounds are the most likely sounds to cause feedback.

Sound Quality

If you feel like the sound quality sounds weird (like you are in a tunnel, or that you are hearing everything) that’s normal. It often takes up to 6 weeks for the brain to fully adjust to hearing new sounds so give it time. Additionally, each BTE NANO device has different modes for different environments. NANO’s BTE models have 2-4 different sound modes to choose from. Simply hold down the top volume rocker button for 2-3 seconds to change modes (you will hear a beep when the mode changes). This will dramatically improve the sound quality.

Fit

If you feel like the device does not fit right, please change the domes. Each NANO device comes with multiple ear-domes (earbuds) that cover 99% of all ear sizes. Thus, there is an ear-dome that will fit you. Please try them all to get the best fit. If your device seems too big, in many cases, you just need to pick the smallest ear-dome. If your device still does not feel comfortable, email us at hello@nanohearingaids.com and ask about the NANO Protection Plan which allows you to exchange to any of NANO’s models. Additionally, you can purchase extra accessories.

Before calling or emailing, please visit our NANO Tutorials page to watch specific instructional videos explaining exactly how to use your device. We also recommend reading through your device's manual fully for helpful tips, and care instructions. If you still have questions, please email us at support@nanohearingaids.com and our awesome support representatives will be happy to help you.

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